Privacy Policy

PERSONAL DATA WE COLLECT

When you contact us, we may collect your full name, email address, and phone number.

Contacting us.  You may submit an inquiry through any of our online contact forms or by emailing us directly. When using the forms, you will be asked to provide information such as your name, email address, phone number, the subject of your inquiry, and the content of your message. Mandatory fields will be clearly marked. To respond to certain inquiries, we may request additional information. Collectively, all information provided in this context is referred to as “Inquiry Information.”.

You are not legally required to provide us with your information.

You are not legally required to provide the information described above, and its provision is entirely voluntary and subject to your consent. However, we require this information in order to respond to your inquiry, and we will be unable to contact you without it.

We may automatically collect information about your visit to and use of the Website.

When you visit our Website, we may record and collect certain information regarding your visit and use of the Website, including your IP address (and location), the date and time of access, the type of browser used, the links you click, and the web pages you access (collectively, “Analytical Information”).

You have a right to review your personal information and request to correct or delete it.

You have the right to review the personal information held about you in our databases, pursuant to Section 13 of the Israeli Privacy Protection Law, 1981, and to request its correction or deletion pursuant to Section 14 of the Law.

COOKIES AND OTHER TRACKERS

What are cookies?

Cookies. We collect Analytical Information through “cookies,” which are small text files containing limited data that are stored on your computer or other device (e.g., smartphone, tablet) when you access the Internet and visit various websites.

The information stored in cookies may be read by the Website during your visit (commonly referred to as “session cookies”) and when you return to the Website at a later time (commonly referred to as “persistent cookies”).  

We use cookies that are necessary for the operation of the Website, for statistical purposes, and to remember your preferences.

You can always delete or disable cookies

We use cookies for various purposes, as briefly described below:

·       Necessary. These cookies are essential for the proper functioning of the Website. The Website cannot operate correctly without them. While you may configure your browser to block or alert you about these cookies, doing so may cause certain features or sections of the Website to function improperly or become inaccessible.

·       Statistics. These cookies help us collect Analytical Information and understand how you and other users interact with our Website.

·       Preferences. These cookies remember your choices when you use the Website and allow the Website to function in accordance with your preferences.

You can delete cookies stored on your device at any time through your browser or device settings. You can also disable cookies for future use by adjusting the settings of your browser or device.

HOW WE USE PERSONAL DATA

We may use your information for the following purposes:

 To respond to your inquiries.

We may use your Inquiry Information to respond to your inquiries and communicate with you regarding the matters raised.

To develop and enhance the Website.

We may process your Analytical Information to understand how users interact with the Website, enabling us to further develop and enhance its features and functionality.

WHEN AND HOW WE SHARE PERSONAL DATA WITH OTHERS

We will not share your information with third parties, except in the circumstances described below or when you provide your explicit and informed consent.

We may share your information with our service providers who assist us in operating our business.

We may share your personal information with our service providers who assist us with the internal operations, maintenance, and enhancement of our Website. These service providers are authorized to use your personal information only to provide these services to us and not for their own promotional purposes. We do not sell your personal information to any third parties.

If you violate the law or the Terms of Use of the Website, we may share your information with the relevant authorities.

If you have breached the Terms of Use of the Website ([Insert Link]), this Policy, or any other agreement you have with HelpE, abused your rights to use the Website, or violated any applicable law, your information may be shared with competent authorities and third parties (such as legal counsel and advisors) for the purpose of addressing or investigating the violation.

We may share your information with third parties in the event of any change to HelpE’s corporate structure.

If the operation of HelpE or the Website is transferred to another entity due to a sale of our shares (or those of our affiliates), the purchase of a portion of our business, or any other corporate reorganization, we may share your information with the relevant parties.

We may share your information if we are legally required.

We may disclose your information if required to do so by a judicial, governmental, or regulatory authority.

SECURITY AND DATA RETENTION

We will retain your information for as long as we need to fulfill the purposes for which it was collected.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected (as described above). Thereafter, we may continue to retain your personal information as required to comply with legal obligations, resolve disputes, establish and defend legal claims, and enforce our agreements.

We implement measures to secure your Information.

We implement measures to reduce the risks of damage, loss, or unauthorized access to or use of your information. However, no security measures can provide absolute protection. While we make reasonable efforts to secure your personal information, we cannot guarantee its security, and you should not expect that the Website or Service will be completely immune from information security risks.

CHANGES TO THIS PRIVACY POLICY

If we change this Policy, we will provide you notice of such change through the Website.

From time to time, we may update this Policy. In such cases, the updated Policy will be posted on the Website.

CONTACT US

You can contact us at email

Should you have any inquiries, complaints or suggestions, you may contact us at support@helpe.io. We will do our best to resolve your issue in a timely manner.

Last Update: October 2025